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Faulty car bought on finance? What are my consumer rights?

faulty car bought on finance

Have you ever had a faulty car bought on finance? 

What are my consumer rights, and am I able to get the car fixed or possibly get some kind of reimbursement? To answer them two questions it depends were you bought a faulty car on finance from and what were the terms and conditions on the finance agreement.


You will have more protection if you have bought the car on finance from a car dealer or dealership however if you was to finance a car from a private seller you would have hardly no protection. Depending on the fault that has affected your car.

What should I do if I bought a faulty car on finance?

If you have taken out a car on finance new or used and all of a sudden found a fault with the car what should I do? As long as I know that it was not me that caused the fault.


  1. Firstly, look for your car finance agreement, this will tell you a lot about the car finance deal you have taken out it will also tell you what you are covered for.
  2. Secondly you will need to speak with the car finance company and tell them about the fault weather that be an engine fault, back light fault or any other.
  3. If the faulty car bought on finance was not your fault and you think the car was already damaged you have a right to complain, please remember to explain to the car dealer how you came across the fault.
  4. Depending on what the dealerships terms of agreement are you may have to pay an excess fee, this is were the dealer will pay some but so will you. Depending on the damage this could cost a lot!

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What are my consumer rights for a faulty car bought on finance?

What are my consumer rights for a faulty car bought on finance?

Your consumer rights act can play an important role if you have a faulty car bought on finance, lets take a look at the act.

The Consumer rights act was introduced UK law on the 1st October 2015

This protects consumers from being put into a difficult position if the product, service or car purchased in this case was not up to satisfactory quality.

When purchasing car finance through a dealer or dealership the car should be in good working condition as you would not pay for a car that had a fault.

If you have bought a faulty car on finance you should look through you car finance agreement to see what information your car dealer or car financier have put on their terms and conditions if there was a fault to ever happen with the car.


After speaking to the car dealer about the fault, if things get stressful and you are being made liable or receive a bill for the fault you can always seek legal help or contact the Financial ombudsman free.

Returning a car on finance due to faults

returning a car on finance due to faults

If you are trying to return a car on finance due to faults it is always important to make sure you know who to contact.

If you are returning the car due to faults make sure to log down the faults with the finance company and the car dealership who sold you the car.

Always make sure the log the complaint with the finance company first as they are the ones where your monthly payments are going.

Mostly likely if you a returning a car due to faulty it will be because the car is used.

Used cars will tend to break down or show signs of faults due to the age of the car.

If by any chance the car dealership is being hard to deal with like not answering calls and blaming you for the damage then dont worry as they are options for you.

When a car dealership is blaming you for faults and you 1–% know it was not your fault then you can contact the FCA (Financial Conduct Authority).

The financial conduct authority is a government body that regulates the finance industry within the UK.

They offer a free service on their website where you can log a complaint about the finance you have taken out if you feel like you have mis-sold your car on finance.

You can make a complaint here to the FCA.

Car finance is the most complained about financial product in the UK.

Mainly because dodgy salespeople want to earn as much commission as they can.

This has led to car finance consumers being sold faulty cars and cars that consumers can’t even afford.


Used Faulty car bought on finance, Do I still have my consumer rights?

If you was to buy a used car on finance and it became faulty you would still have your consumer rights.

The same still applies as if it was a new car as car finance like pcp and hire purchase are a financial product.

Can I claim if I bought a faulty car on finance and it wasn’t my fault?

Yes, well you have a claim most certainly if you bought a faulty car or motor on finance as it was not your fault the more recent the you raise a claim the better.


if this is a manufacturing error made by the car manufacture themselves, and they can be hold to account or made liable depending on the fault.


If this is a used car however lets say 5 years you could not be covered by the car or motor manufacture as part of their warranty but if you recently bought a faulty car on finance on pcp or hire purchase you can most certainly raise a dispute or seek free legal advice if this was 100% not your fault.

As in the recent Mercedes emission scandal were, they were caught manipulating devices they installed in all of diesel cars they would show false co2 emission readings.


This called for a massive recall of cars from across the world and Mercedes being hit with a massive fine and thousands of people in the uk being due compensation as this was a fault made by the manufacture and they

To read more about Mercedes diesel claims and if you can claim compensation click here


Can I get a refund if I bought a faulty car on finance?

If you bought a faulty car on finance or a motor that developed a fault and it was not your fault you could possibly have a claim.

When you first bought the car on finance you wouldn’t have bought the car lets say if it had engine failure, you would want a car that had no issues at all so you could do your day to day stuff.

Now all of a moment your car is now off the road and still paying monthly instalments towards the agreement.

Some dealerships may help towards fixing the car as long as you pay a excess fee but depending on the problems this could cost hundreds of pounds.

If the dealerships try to say it not their fault and tries to blame you or the car manufacture this can leave you thinking what to do next.

Depending on how recent you bought a faulty car on finance can help, if you was to buy a car on a 

pcp or hire purchase and 1 month later the car had a engine or brake fault then would stand a better claim.

If you are unsure on what to do you can always speak to us here at mis sold car finance and we can help determine if you was mis sold car finance or if you bought a faulty car on finance.

By Frank hugh

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Mis Sold Car Finance Explained

Example 1

mis sold car finance claims for cars and motors 1
  • A PCP car on a finance deal was not the best option, it would of worked out 40% cheaper if the customer had used a higher purchase agreement.
  • The customer felt that they were pushed into making the wrong decision without complete understanding.

Mis Sold Car Finance PCP Agreement